Q. How to purchase on the site?
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed with payment for the products.
You will reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed to payment.
You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been completed, you need to reconfirm your billing details and agree to the terms and conditions.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
1. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank Berhad
Bank Account : 3106-9352-16
Account Name : Quality Advisory Associates Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Note: For this payment method, your order will not be delivered until we have this confirmation.
2. senangPAY (including all Major Credit Cards: Visa, Mastercard and Amex)
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will takes about 5 to 7 working days. Postage is done every Tuesday and Thursday.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.
Q: Where do you deliver?
We ship across Malaysia.
Q: How much does shipping cost?
Shipping cost will be calculated at checkout. Enjoy free shipping nationwide for orders worth RM100 and above (after discounts)! No promo code needed.
Q: How long does delivery take?
Delivery takes 1-3 working days from date of shipment.
Q: Is Store Pickup option available?
This option will be available from Monday to Sunday. Our store is open daily from 11AM - 7PM.
READY FOR COLLECTION AT THE STORE
Monday - Sunday
Same day, before 7PM
Monday - Sunday
Next working day, before 6PM
These orders should be picked up no later than 3 days from the date of your order.